Thank you for buying our products or subscribing to our services at ovalaccountants.co.uk, run by Oval Accountants LTD. If you are not entirely happy with your purchase, we're here to help.
Our money-back guarantee
We offer a full money-back guarantee on all purchases made on our website. If you are not satisfied with the product you bought from us, you can have your money back, no questions asked.
You can return it with your original sales receipt, gift receipt or original packing slip, and we will gladly exchange the item or refund the full purchase price. For some items we offer partial refunds: please check the refund policy for the individual item when you place your order.
What you can return
To be eligible for a return, your item must be unused and in the same condition you received it. It must be in its original packaging, with the receipt or proof of purchase.
An item not marked as non-returnable on its product page can be returned within the return window if one or more of these apply:
- It was physically damaged when it was delivered.
- One or more parts or accessories are missing.
- It does not match what you ordered.
What we can't take back
Some types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we need a receipt or proof of purchase.
Under our policy, digital products that are downloaded, licensed or accessed on a subscription basis cannot be returned.
The 14-day refund window
You are entitled to a full refund within 14 days of your purchase. After 14 days you are no longer eligible and cannot receive a refund.
We encourage you to try the product (or service) in the first 14 days after buying it, to make sure it suits your needs.
To get a refund, you need to give us your order and online access code details.
To be eligible for a refund:
- you must return the product within 14 calendar days of your purchase
- the product must be unopened and in its original condition
- the product must be unused and undamaged in any way
- you must have the receipt or proof of purchase
If the product is damaged in any way, or you start the return after 14 calendar days, you will not be eligible for a refund.
How to ask for a refund
To ask for a refund, email us at info@ovalaccountants.co.uk.
Sale items
You can get a refund on items bought in a sale, as long as they are in good condition with the tags still on.
Late or missing refunds
If you haven't received a refund, first check your bank account again, then contact your bank. If you have done all of this and still have not received your refund, please contact us.
Contact us to get a free shipping label.
Shipping
You are responsible for paying the shipping costs of returning your item. Shipping costs are not refundable.
Depending on where you live, the time it takes for an exchanged product to reach you may vary.
How we process your refund
Once we receive the product, we will inspect it and process your refund. The money goes back to the payment method you used for the purchase. It may take 7 working days for the refund to show on your account or credit card statement.
Contact us
If you have any other questions, please get in touch:
- Company
- Oval Accountants LTD
- Address
- Premier House, 46 Victoria Road, Burgess Hill RH15 9LR, United Kingdom
- Phone
- 01444 716592
- info@ovalaccountants.co.uk
Oval Accountants LTD, Premier House, 46 Victoria Road, Burgess Hill RH15 9LR. Company number 16137228. ICO registration ZB905652.
